EDI Core

EDI Core - Frequently asked questions

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Frequently asked questions

Where can I find contact information for support?

Support contact details can be located on the Contact tab at Organization admininstration > Workspaces > Product support

Where can I identify the installed version of the EDI module?

Navigate to Help & support > About.
A list of installed models will be displayed on the Version tab. Search for Sable 37 EDI. The version information will be displayed on the right (i.e. DXC EDI 10.0.34.202306151 (isv))

Dependency and Security Information

EDI uses the following for import and export of files within FinOps:

Number sequences are not available to setup

To load all new number sequence references, select Reset on Organization administration > Number sequences > Number sequences > Manual cleanup

Can I resend a document

Yes, an outbound staging record can be created again. Use the Reset flag and Send to EDI buttons on the source transaction.

Refresh module

After each deployment, refresh module via EDI parameters.
This will flush EDI caches and refresh EDI module metadata such as EDI document types, XML structures, field names etc.

If you receive:

Download document type’s header and lines fields

Quick method to download header and line fields for a document type:

Data refresh - Connections

By design, data refresh doesn’t copy passwords for connections. When opening the connection, user will receive a ‘Encryption error occured with exception’.
If the connection is to be used in this environment, update the details (for example different paths for UAT) and update the password.

No document setting specified

Posting some transactions require an EDI document setting specified.
If you receive error ‘Update has been cancelled. No document setting specified.’ please check if you have a ‘Setting profile’ assigned for the trading partner’s document.
Example:
EDI Trading partners

Module FAQ

The module specific FAQ can be found below.
FAQ includes example errors and methods to fix.

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